Tracking order

Thank you for shopping with KvetVale. We understand that knowing where your order is brings peace of mind, so we have designed a simple and transparent tracking process for all purchases of our Shirts, Skirts, Pants & Trousers. Please read the steps below to follow your package from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been packed and handed over to our shipping partner, we will send you a confirmation email containing your unique tracking number and the name of the carrier. This email is sent to the address you provided at checkout. Please check your inbox (and your spam or promotions folder, just in case) for a message from [email protected].

If you have not received this email within 3 business days after placing your order, or if you have misplaced the tracking number, simply write to us at [email protected] with your order number, and we will resend the tracking details promptly.

Step 2: Track Your Package on the Carrier's Website

Every tracking number we issue is recognized by major international couriers. You can enter your tracking number directly on the carrier's official website (such as DHL, FedEx, UPS, or your local postal service). However, to make things even easier, we recommend using a universal tracking platform that consolidates data from hundreds of carriers worldwide. This is especially useful if your order is shipped internationally or if the carrier changes during transit.

Recommended Third-Party Tracking Tool: 17TRACK

17TRACK is a free, reliable, and widely used service that supports over 1,500 couriers globally. It automatically detects the carrier based on your tracking number, so you do not need to know which company is handling your parcel.

How to use 17TRACK:

  1. Go to www.17track.net/en .
  2. Copy your tracking number from the confirmation email.
  3. Paste it into the search box on the homepage and press "Track".
  4. You will see the current status, location history, and estimated delivery date.

You can also download the 17TRACK mobile app (available for iOS and Android) to receive push notifications every time your package moves to a new checkpoint.

Step 3: Understand the Tracking Statuses

While tracking your order, you may encounter the following common statuses. Here is what they mean for your KvetVale purchase:

  • Order Placed / Payment Confirmed: We have received your order and are preparing your items.
  • Packed / Label Created: Your shirts, skirts, pants, or trousers have been carefully folded and sealed. The shipping label has been generated, but the carrier has not yet picked up the parcel.
  • In Transit / Departed Facility: Your package is on the move. This may take a few days depending on your location and the shipping method selected.
  • Out for Delivery: The parcel is with the local courier and will be delivered to your address today. Please keep an eye on your door or any secure delivery location.
  • Delivered: The package has been left at your address or with a neighbor/reception. If you cannot find it, check around your property or contact the carrier directly using the tracking number.

Step 4: What If My Tracking Information Does Not Update?

Sometimes tracking updates can lag for 24 to 48 hours, especially during peak seasons or when the parcel crosses international borders. If your tracking status has not changed for more than 5 business days, or if the tracking number shows no results at all, please do not hesitate to contact us at [email protected]. Include your order number and tracking number, and our support team will investigate with the carrier on your behalf.

Delivery Timeframes for Reference

Standard shipping for our Shirts, Skirts, Pants & Trousers typically takes 5 to 12 business days depending on your region. Express shipping options, if chosen at checkout, usually arrive within 2 to 5 business days. Please note that these are estimates and not guaranteed, as customs clearance or remote locations may occasionally cause delays.

Final Note

At KvetVale, we are committed to ensuring that your order arrives safely and on time. If you ever have questions about your shipment, or if you would like to change your delivery address before the parcel is dispatched, please email us at [email protected] with your order number. We are happy to assist you every step of the way.