Refund policy

At KvetVale, we are committed to ensuring your shopping experience for Shirts, Skirts, Pants & Trousers is both satisfying and straightforward. This Refund Policy outlines the conditions and procedures for requesting a refund on eligible purchases made through our online store.

Eligibility for Refunds

You may request a refund within 30 calendar days from the date your order was delivered. To be eligible for a refund, the following conditions must apply:

  • The item is unused, unwashed, and free from any signs of wear, damage, or odor.
  • All original tags, labels, and packaging (including any dust bags or hangers) are intact and attached.
  • The item is not classified as a final-sale or non-returnable item, as indicated on the product page.
  • You have proof of purchase, such as your order confirmation email or the order number.

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for refunds unless they arrive faulty or defective:

  • Underwear, socks, or any items that come into direct contact with the skin for hygiene purposes.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards or store credit vouchers.

How to Request a Refund

To initiate a refund request, please email our customer support team at [email protected] with the following details:

  1. Your full name and order number.
  2. The specific item(s) you wish to return.
  3. The reason for the refund request (e.g., size issue, quality concern, changed mind).
  4. Clear photographs of the item(s) showing the condition and any relevant defects, if applicable.

Our team will review your request within 2 business days and provide you with further instructions, including the return shipping address if your request is approved.

Return Shipping

You are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method, as KvetVale cannot be held responsible for items lost or damaged during return transit. Return shipping costs are non-refundable.

Inspection and Refund Processing

Once your returned item(s) arrive at our facility, we will conduct a quality inspection to confirm they meet the eligibility criteria outlined above. This process typically takes 3 to 5 business days after delivery. Following inspection, we will notify you of the approval or rejection of your refund.

  • Approved refunds: The original payment method will be credited within 5 to 10 business days after approval. The exact timing depends on your bank or payment provider.
  • Rejected refunds: If the item does not meet the eligibility conditions, we will notify you via email and, at your request, arrange to ship the item back to you at your own cost.

Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

  • Items returned with visible signs of use, minor damage, or missing non-essential packaging.
  • Items returned after the 30-day window but within 45 days of delivery, subject to our discretion.

Any partial refund amount will be clearly communicated to you before processing.

Exchanges

If you wish to exchange an item for a different size or color, please contact us at [email protected] within 30 days of delivery. Exchanges are subject to stock availability. If the desired item is unavailable, we will offer a full refund instead.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please email us within 7 days of delivery with photographic evidence and a description of the issue. We will arrange a full refund or replacement, including any applicable return shipping costs, at no charge to you.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account or payment provider. Then, contact us at [email protected] with your order number, and we will investigate promptly.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please email our support team at [email protected]. We aim to respond to all inquiries within 1 to 2 business days.