Contact us
We’re here to help with any questions about your order, sizing, product details, or delivery. At KvetVale, we believe every inquiry deserves a thoughtful, timely response.
How to Reach Us
For all customer service matters—including order status, returns, exchanges, and product guidance—please email our dedicated support team:
We aim to respond to all emails within 1–2 business days. Our team is available Monday through Friday, 9:00 AM to 6:00 PM (CET), excluding public holidays.
What to Include in Your Email
To help us assist you faster, please include the following details when you write to us:
- Your full name
- Order number (if applicable)
- Product name or category (Shirts, Skirts, Pants & Trousers)
- A brief description of your question or concern
Our Physical Address
If you need to send us documents or correspondence by post, you can reach us at:
KvetVale Customer Service
Rue de la Loi 155
1040 Brussels
Belgium
Frequently Asked Questions
Before emailing, you may find an immediate answer in our general policies. Common topics include:
- Shipping timelines and tracking
- Size and fit guidance for our apparel
- Return and refund procedures
- Care instructions for fabrics
If you cannot find what you need, our support team is always happy to clarify.
Our Commitment
We value your time and trust. Every message we receive is read by a real member of our team—no automated replies, no delays. Whether you need styling advice for a new shirt or help with a trouser size, we’re here to make your experience with KvetVale smooth and enjoyable.